Training for Supervisors and/or Managers
- Introduction to Supervision
- Advanced Supervision
- Managing Difficult Situations
- Maximizing the Benefits of Supervision
- The Value of Supervision and Consultation to Organizations
- Values, Ethics and Boundaries for Supervisors/Managers
- Promoting Resiliency in Students and Staff
- Worker Resiliency – What Organizations can do to support Staff who work with Traumatized Populations
Management of Critical Incidents
These workshops are available by request.
If your organization or group is interested in any these workshops please contact: Sandra Marshall – Coordinator, Training and Development
training@ckmconsultation.com
Introduction to Supervision
Length: 1 full day
Description:
This program addresses the essential skills needed to be an effective supervisor. This training will also be useful to those considering becoming supervisors.
The day will be minimally interactive in nature however, all participants will be required to sign a confidentiality contract so that participants can feel free to share their own experiences as it relates to the material that will be taught. As the schedule will be full, this workshop will require that participants be present for the entire workshop. A bibliography of helpful resource material will be made available to all participants.
In this workshop we will address:
- Theory of supervision
- Ethics of being a Supervisor
- Roles and responsibilities
- A model of Supervision – Interactional Supervision (Shulman)
- Dynamics of Power - issues of being hired from within or from outside
- Leadership Skills
- How to begin a supervisory position
- Issues of Discipline
Who should attend:
This workshop is designed for those who have recently become supervisors in the last couple of years or who are interested in considering becoming supervisors. The material covered will cover the basics skills that are essential to becoming an effective supervisor.
Advanced Supervision
Length: 1 full day
Description:
This program is designed for experienced supervisors wishing to further increase their skills in developing staff supervision contracts and holding staff accountable, motivating and leading staff through change and addressing staff discipline issues.
The material covered will examine issues that are important to the experienced supervisor and work with the participants’ current learning needs.
The day will be interactive in nature and all participants will be required to sign a confidentiality contract so that participants can feel free to share their own experiences in order to make the material presented as practical and usable as possible. As the schedule will be full, this workshop will require that participants be present for the entire workshop. A bibliography of helpful resource material will be made available to all participants.
In this workshop we will address:
- Effectiveness of Performance appraisals
- Effective Supervision
- Motivating staff and Supervisor self care
- Leading staff through change
- Holding staff accountable
- Handling staff discipline issues
Who should attend:
This workshop is designed for those who have been supervisors for two years or longer.
Managing Difficult Situations
Length: 1 full day
Description:
This workshop will focus on the participants’ current learning needs and challenges that they are facing in their workplaces. All participants will be asked to complete a questionnaire prior to the workshop that will help them pinpoint what their learning needs are and allow the workshop leader to use relevant material.
The day will be interactive in nature and all participants will be required to sign a confidentiality contract, as all participants will be coming to the workshop seeking new solutions to old problems. As the schedule will be full, this workshop will require that participants be present for the entire workshop. A bibliography of helpful resource material will be made available to all participants.
In this workshop we will address:
- Common Workplace challenges such as:
- Recent unionization
- Performance Issues
- Staff who undermine
- Allegations of professional misconduct against staff
- Staff mental health issues: i.e., stress leaves, addictions, personal issues that interfere with abilities to perform.
Who should attend:
This workshop is designed to meet the needs of supervisors who are currently facing challenging situations in their work environment and are seeking new approaches on how to lead and direct staff. It is recommended that they have attended either the Introduction to Supervision or the Advanced Supervision Workshop.
Maximizing the Benefits of Supervision (How to get the most out of your supervision)
Length: 1 full day
Description:
Not all staff are fully aware of the purpose and function of supervision. This training will assist staff in being able to assess their own supervision needs and develop strategies to get the most out of supervision. We will also explore the reasonable expectations and realistic limitations of agency based supervision. Sometimes problems arise between supervisors and supervisees. This workshop will also examine the common problems that can arise and look at potential solutions.
In this workshop we will address:
- Assessing supervision needs
- Maximizing supervision time
- Examining potential problems
- Examining solutions
Who should attend:
Any staff person wanting to improve their use of supervision and their working relationship with their supervisor.
The Value of Supervision and Consultation to Organizations
Length: 1 full day
Description:
The differences between supervision and consultation will be addressed, including when each is most effectively used. We will explore various models of supervision and their benefits and limitations. The potential liability to clients, staff and agencies when supervision and consultation is not available will be explored. The use and value of external consultation and provision of consultation and supervision “in house” will be discussed. Various models of supervision including the potential benefits and liabilities of each model will be explored.
Goals:
All workshop participants will understand the difference between supervision and consultation. Attendees will leave knowing what the value and potential liabilities are for not having supervision and consultation opportunities available to employees. There will be an increased understanding of the value of using internal resources for supervision and consultation and when the utilisation of outside consultants will be most effective.
Who should attend:
This workshop is for staff and managers who are questioning the value of time, energy and money spent on supervision and consultation to staff. This workshop will be of particular interest to those working in agencies who provide services to traumatized populations.
Values, Ethics and Boundaries for Supervisors/Managers
Length: 1 full day
Description:
Managers who work in human services organizations have several distinct challenges when it comes to boundaries and ethics. Understanding what boundaries and ethics apply as they move from a front line to a management position. How are they different than the values, boundaries and ethics of a front line worker? These issues can be further complicated by the divided loyalties and responsibilities that managers may experience towards their staff, the clients and the larger organization. Ensuring that staff are working professionally and ethically in their roles is another responsibility. This workshop will explore the basic values, ethics and boundaries that front-line staff need to know. Participants will examine ways that these applied skills can be taught to all workers and how well written policies are essential in providing clarity and accountability.
This workshop will examine:
- boundaries and ethics for Human Services Managers
- issues of staff and organizational loyalty
- how to encourage an ethical work environment
- understanding how accountability reinforces professional ethics
Who Should Attend:
Managers, executive directors and human resources personnel
Promoting Resiliency in Students and Staff
Length: To be determined.
Description:
Educators are at the forefront of assisting youth. Many youth struggle with more than the normative issues of growing up. Some youth are facing difficult family problems, addictions, and a pull to join gangs or engage in other anti-social behaviour or have been the victim of any number of kinds of abuse and violence. Some face issues of poverty, homelessness and racism.
This workshop will address:
- how educators and others who work with youth can assist them in learning the skills that will enhance their resiliency.
- as youth learn best by example, this workshop will also explore how staff can utilize the same principles to enhance their own outlook and be a role model for students.
Who Should Attend:
Educators who want to understand how they can promote resiliency skills.
Worker Resiliency – What Organizations can do to support Staff who work with Traumatized Populations
Length: 1 full day
Description:
The essence of most work in human services is enhancement of quality of life. Most of our clients have experienced abuse, deprivation, loss or marginalization. A major source of stress for those in the helping professions is constant proximity to great pain. This dynamic can take its toll, both personally and professionally, and managers need to support workers, while ensuring that clients' needs are being met.
Organizations and professionals who do not acknowledge and prepare for the psychological impact are vulnerable to poor work performance, high turnover, boundary violations, ethical breaches, poor interpersonal work relationships, addiction, illness and difficulties in personal relationships.
This workshop will examine:
- how to recognize the impact of working with stressful individuals and institutions
- the risks of unrecognized secondary trauma
- ways to enhance worker resiliency within organizations and develop an integrated approach to enhancing psychological hardiness
- common psychological phenomena that play out in the workforce
- how organizations can minimize negative effects
- principles that encourage resilient organizations
- how accountability can enhance resiliency in workplaces
- a model of how to minimize the stress of organizational change
Who Should Attend:
Managers, administrators, executive directors. This training focuses on organizations and how through the development of practices, policies and procedures
Issues of Debriefing Following Critical Incidents - What's a Supervisor to Do?
Length: 1 full day
Description:
Ever wonder what would help staff and managers after an organization has experienced a traumatic event? These events can be staff related or client related. An organization that is prepared for an inevitable incident will know how to respond and will be able to lead staff through a critical time with confidence. Organizational examples will be used to illustrate the material presented.
This workshop will:
- combine theory and practice
- explore options and strategies that will be helpful during and after a traumatic event.
- Assist in developing policies and procedures and a response framework, before a critical incident develops
- Encourage a co-ordinated response that is pro-acitive versus reactive
Who Should Attend:
Managers and staff who are reexamining their organizations practices and want to be prepared for managing difficult and potentially damaging incidents.